space
　

Complaint Form

　 space space
　 Please read the important notes below and complete the following items
Fields marked with an asterisk * are required.
　 　 　
　 Name of Complainant: *
　 (Note: The complainant, whether an individual or a body corporate, must be the aggrieved person. For a body corporate, an authorised representative must be appointed to act on its behalf. The authorization letter duly signed by the authorized person and stamped with the official chop of the corporate should be attached.)
　 　 　
　 Email: *
　 　 　
　 Correspondence Address: *
　 　 　
　 Name of authorised representative
(for body corporate only)
　 　 　
　 Telephone No. * 　
　 (Daytime Contact):
　 (Residential):
　 　 　
　 Organisation(s) under Complaint:
　 　 　
　 Organisation(s)
with which you have lodged this Complaint :
　 　 　
　 Details of Complaint:
(Please describe the event and the injustice sustained as a result of maladministration of the organisation(s) concerned. Use additional sheets of paper, if necessary, and attach copies of relevant documents and correspondence exchanged with the organisation(s)) :

　
　 　 　
　 　 　
　 1.I/We understand the contents of the Important Notes below.

2. For speedy resolution of the matter, I/we consent to The Ombudsman assessing the circumstances of the case and referring the case to the organisation(s) concerned for a direct reply to me/us, with a copy to The Ombudsman. I/We understand that upon referral, The Ombudsman will monitor the case and intervene as necessary.

3. For the purpose of this complaint, I/we consent to:

(i) The Ombudsman copying this complaint form and any other information from me/us to any party concerned; and
(ii) any other party concerned providing my/our personal and other relevant information to The Ombudsman for investigation of the case.
　
I accept the terms of rules
　 　
space
　

　

　

　
　 Important Notes:
　 I. Any person who makes a false statement or misleads The Ombudsman or any other person in the exercise of her powers under The Ombudsman Ordinance commits an offence and is liable to a fine of $10,000 and to imprisonment for 6 months.
　 　
　 II. The Ombudsman CAN investigate the following organisations in the exercise of their administrative functions :
　 　
　 1. All Government departments/agencies except the Independent Commission Against Corruption (ICAC), the Hong Kong Auxiliary Police Force, the Hong Kong Police Force, the Secretariat of the Independent Police Complaints Council and the Secretariat of the Public Service Commission
2. Airport Authority
3. Auxiliary Medical Service
4. Civil Aid Service
5. Consumer Council
6. Employees Retraining Board
7. Equal Opportunities Commission
8. Estate Agents Authority
9. Financial Reporting Council
10. Hong Kong Arts Development Council
11. Hong Kong Examinations and Assessment Authority
12. Hong Kong Housing Authority
13. Hong Kong Housing Society
14. Hong Kong Monetary Authority
15. Hong Kong Sports Institute Limited
16. Hospital Authority
17. Kowloon-Canton Railway Corporation
18. Legislative Council Secretariat
19. Mandatory Provident Fund Schemes Authority
20. Office of the Privacy Commissioner for Personal Data
21. Securities and Futures Commission
22. Urban Renewal Authority
23. Vocational Training Council
24. West Kowloon Cultural District Authority
　 　
　 The Ombudsman CAN investigate all Government departments/agencies including the ICAC, the Hong Kong Auxiliary Police Force, the Hong Kong Police Force, and the Secretariat of the Public Service Commission in respect of complaints related to Code on Access to Information.
　 　
　 The Ombudsman CANNOT investigate :
　 1. Actions by the ICAC, the Hong Kong Auxiliary Police Force, the Hong Kong Police Force, the Secretariat of the Independent Police Complaints Council and the Secretariat of the Public Service Commission except under Code on Access to Information.
2. Actions by departments/organisations not listed in the left hand column.
3. Complaints about policy, personnel matters or contractual/commercial transactions.
4. If the complaint is not made by the aggrieved himself or an authorized person acting on behalf body corporate.
5. If court proceedings have commenced in relation to the complaint, including any decision whether or not to prosecute any person for an offence.
6. Complaints about the imposition or variation of any condition of granting, extending or renewing any interest in Government land.
7. Actions taken in relation to the Hong Kong Codes on Takeovers and Mergers and Share Repurchases.
8. Expression of opinion/request for assistance that is not related to maladministration.
　 　
　 In general, The Ombudsman will also NOT investigate:
　 1. Actions which the complainant has had knowledge for more than two years.
2. Actions for which a complainant has a statutory right of appeal or objection or a remedy through the courts.
3. Complaints which are trivial, frivolous, vexatious or made in bad faith.
　 　
　

III. This complaint form and any materials submitted will become the property of this Office and will not be returned to the complainant.

IV.. Personal data provided in connection with this complaint will only be used for investigation and if necessary, be transferred to the parties concerned for such purpose. This Office may not be able to process the complaint if the complainant refuses to provide such data.

V. The complainant has a right to request access and correction in accordance with the Personal Data (Privacy) Ordinance and a fee may be charged for supplying copies of the information kept by the Office. Such request should be addressed to the Officer-in-charge, Complaints Registry of the Office of The Ombudsman. Please also quote your complaint case number.